FAQs

About

La Industria Handmade was born from Mayka Zafra's love for sewing. Since she was a little child she dressed her dolls with her creations. In her youth she learned to sew her own clothes tired of not finding appropriate pants to her height. Her interest in handmade grew gradually while she was taking sewing classes. Back in college, one day she decided to stop carrying all the books and folders in hand so she made a backpack that was made with a wonderful fabric she found. Surprised by the success of this first backpack and encouraged by the amount of orders she received from classmates who wanted to have the same one, she first started making bags, then packs, purses... until now. Each product comes in response to a quest to make your life more comfortable through colorful fabrics and original designs, while at the same time being an attractive and functional item.

La Industria nace del amor por la costura de Mayka Zafra, que desde pequeña ya vestía a sus muñecas con sus creaciones. Hoy día su cabeza está ocupada constantemente en diseñar nuevos productos, comprar telas y todo lo relacionado con lo hecho a mano. Básicamente crea complementos y accesorios textiles pensados para usar cada día. Cada producto nace como respuesta a una busqueda de hacer más cómoda tu vida a través de telas coloridas y diseños originales, siendo a la vez un artículo bonito y funcional.

   

Materials

We use 100% cotton fabrics and all our products are handmade imbuing them with the love and care that can only be transmitted through this method. Every product from La Industria has been sewn with care and paying attention to details, creating attractive and functional items. We recommend cold-water washing.

Usamos telas 100% algodón y nuestros productos se realizan a mano imprimiendo todo el cariño y cuidado que solo puede transmitirse mediante este método. Todos los accesorios textiles de La Industria están cosidos con cuidado y atención al detalle para que sean resistentes y duraderos. Todos nuestros productos son lavables en lavadora y aconsejamos que sea con agua fría.

Shipping

All orders are processed the same day and shipped within 24 hours via Correos (spanish postal company) which are then transferred to and delivered by your own country's postal system (ie. Deutsche Post, USPS, Royal Mail, La Poste, Poste Italiane, etc.).
Once an order ships a confirmation e-mail will be sent containing a tracking number and link for the tracking history.
We are not responsible for delays due to customs.
If you have any questions or need further information about your order, please don't hesitate to contact us.

Una vez que se confirme el pago, enviaremos tu pedido a través de Correos en los próximos 1-2 días hábiles.
Por favor, asegúrate de que la dirección del envío es la correcta.

Customs fees

International (Non-EU) customers may be subject to fees by their own government for importing goods.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please contact your post office or government for information on customs fees and any import duties before buying.
Any returned item not collected from Customs (refusal to pay import charges) a refund will be issued minus original shipping cost once it is returned.

Refunds

We gladly accept returns and exchanges. Just contact us within 14 days of delivery. Items should be ship back to us within 30 days of delivery.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Face Masks (for health/hygiene reasons)

Aceptamos cambios y devoluciones. Si el producto llega en mal estado o has cambiado de opinión, ponte en contacto con nosotros en los 14 días posteriores a la entrega y envía los artículos de vuelta en los 30 días posteriores a la entrega.
Si el artículo no se devuelve en su estado original, el comprador será responsable de cualquier pérdida de su valor.

More Info

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us HERE

Si deseas consultarnos cualquier otra duda puedes ponerte en contacto con nosotros pulsando AQUÍ